Feedback
Distribute feedback forms to patients regularly.
Process
Establish key performance indicators to identify program successes and challenges.
Develop or adapt feedback forms aligned to program structure and service delivery.
Provide opportunities for patients to complete feedback forms at regular intervals to assess experience and progress.
Technology
Build feedback forms within the patient portal and establish automated reminders to complete feedback forms.
Personnel
Train clinical support staff to respond to patient messages, collect verbal patient feedback at follow-up visits, and record feedback in the EHR.
Train clinicians to recognize and adjust care plans according to patient feedback.
Integration
Use feedback patterns to identify and prioritize targeted adjustments within the clinical workflow.
Process
Share de-identified patient feedback with FIM vendors to drive improvements in delivery, menu design, and patient satisfaction.
Collate patient and vendor feedback, consolidate patient outcomes data, and share trends with other clinicians and health systems leaders.
Technology
Integrate a coding system to flag recurrent trends in patient feedback and identify key areas for continuation or improvement.
Develop data visualization templates for reporting system-level clinical and social health outcomes related to FIM program.
Personnel
Train clinical care teams to present findings on the FIM program at grand rounds to drive awareness and improvements across the health system.
Collecting Patient Feedback
Real-world patient feedback forms for FIM programs typically move beyond simple “satisfaction” to measure how well the food integrated into the patient’s daily life, medical condition, and cultural traditions. See below for sample feedback questions and forms used by established organizations.
Explore: Fresh Food Rx Survey Questions ▶
Taking it further: A common real-life failure is assuming patients have the time or energy for a 20-minute survey. To enhance patient engagement, many clinics now use SMS-based “Micro-Surveys” (e.g., “On a scale of 1–5, how would you rate your meal box today?”) to get high response rates without burdening the patient.