Enrollment
Establish HIPAA-compliant reporting systems with the vendor to track patient enrollment.
Process
Work with FIM vendors to identify and address challenges in receiving referrals and activating patient enrollment.
Technology
Establish secure closed-loop systems for tracking enrollment with external vendors.
Personnel
Direct clinical administrative staff to track patient enrollment and monitor trends.
Service Delivery
Support patients with educational materials and general FIM program inquiries.
Process
Provide education materials to support patient interest in general nutrition during enrollment in a FIM program.
Establish responses to frequently asked questions. Develop messaging for how patients can contact care teams about the FIM program between appointments.
Technology
Establish secure messaging systems (email, text messaging, patient portal) to share education materials with patients and to respond to general inquiries about program enrollment.
Personnel
Train clinical support staff to respond to patient requests for educational materials and general program inquiries.